Amazon HR Policy In 2023 [HR System, How To Reach HR, Do They Have an HR Department + More]

All prosperous businesses rely heavily on their human resources since the HR department handles critical tasks such as recruiting, administrative duties, and providing effective training.

Suppose you’re considering a job opportunity at Amazon. In that case, you might be curious about the company’s HR policies. I also had the same question, so I conducted some research, and here’s what I can inform you about it.

Amazon, Image Credit: Amazon

What Is Amazon’s HR Policy In 2023?

In 2023, Amazon continues to prioritize its human resources and has implemented several employment policies, along with establishing a specialized Amazon Employee Resource Center. This 24/7 HR center handles various aspects ranging from performance management to employee relations and engagement. The center aims to ensure that Amazon’s vast workforce of over one million people receives appropriate benefits and assistance.

If you’re seeking additional details on Amazon’s HR policy, including insights on how the HR department operates and ways to connect with them, then please continue reading.

Does Amazon Have An HR Department?

Yes, Amazon does have an HR department, but it operates differently from the conventional HR departments found in most other companies.

Since Amazon is a large enterprise and employs approximately 1 in every 153 workers across America, it requires a more extensive HR infrastructure than small or medium-sized businesses. To cater to its vast workforce, Amazon has established a specialized Employee Resource Center. This center enables employees to connect with HR representatives, explore various options for benefits, and advance their careers within the organization.

As a technology and e-commerce leader, Amazon relies significantly on automated assistance and virtual support within its HR department. Amazon employees can access a wealth of HR resources online and reach out to the Employee Resource Center anytime, day or night, to discuss HR-related matters.

After joining Amazon, employees receive comprehensive information about the Employee Resource Center and instructions on how to contact HR representatives to get their queries resolved.

Amazon, Image Credit: Amazon

What Is Amazon’s HR System?

Amazon has developed its own HR system to support its rapidly expanding workforce, which includes 1.3 million employees worldwide.

The official Amazon HR partner is the Employee Resource Center, which is also one of the largest employee contact centers globally. Amazon employees and alumni have access to convenient phone and chat support options available 24/7.

Amazon prides itself on being an excellent workplace, where all employees have access to HR resources to discuss various matters, such as pay, taking leave, or advancing their careers within the company.

Additionally, Amazon offers exciting employment opportunities in the human resources field. The company frequently posts job openings for Employee Resource Center HR Specialist roles and similar positions on its official website.

Although some information about Amazon’s HR policies and systems is kept confidential to safeguard employee privacy, you can still learn more about working at Amazon by exploring the official jobs website:

It’s worth noting that the Employee Resource Center has teams dedicated to specific areas of the business, such as program management and corporate growth. This implies that all Amazon workers, whether starting on a delivery route, working in customer support, or based in Amazon’s corporate offices, have access to relevant HR resources.

How To Reach Amazon HR?

There are several reasons why you may need to contact Amazon HR, such as exploring job opportunities or discussing employee benefits.

Amazon simplifies this process through its dedicated jobs website, where all job openings, team descriptions, and locations are listed and updated regularly.

Depending on the stage of the hiring/employment process, Amazon may provide specific contact details of an HR representative located nearby.

Amazon HR initially communicates via email and then through phone calls. Therefore, ensure that you check your account’s associated email for any updates, whether it’s related to a job application or any other query.

Suppose you want to contact the Amazon Employee Resource Center directly. In that case, you can reach them at (888) 892-7180. As an Amazon employee, you will have direct access to the ERC chat function, enabling you to receive prompt responses to your queries.

What Are The Benefits Of Amazon HR?

Amazon prioritizes providing a highly supportive and engaging HR department to cater to its massive workforce. With thousands of employees working at over 100 Amazon locations across America, the e-commerce giant needs to focus on HR and employee wellbeing.

This approach benefits Amazon as a business since it ensures fair treatment of employees and helps them make the most of their experience at Amazon.

From an employee’s perspective, it’s challenging to find HR support that matches the 24/7 HR assistance offered by Amazon. If you’re contemplating working at Amazon, you can read testimonials from numerous past and current employees who appreciate the prompt response time from the Employee Resource Center.

Amazon, Image Credit: Amazon

Moreover, working at a place like Amazon, which has an extensive HR department, provides access to a wide range of HR support. Many employees appreciate having a vast pool of resources to receive quick feedback on various aspects such as the hiring process, vacation time, sick leave, pay raises, and much more.

Also Read: Can You Split Payments On Amazon? [Important Guide]


In conclusion, as one of the leading employers in the U.S., with a workforce exceeding one million people, Amazon is responsible for establishing adequate HR policies and providing a safe workplace for its employees.

To fulfill its HR obligations, Amazon has established a specialized Employee Resource Center to ensure that its employees feel safe and valued at work. The center has thousands of HR specialists available to assist with navigating the Amazon hiring process and provide guidance on a wide range of HR services and information.

For up-to-date information on Amazon’s HR policies and job opportunities, please visit Alternatively, you can contact the Employee Resource Center directly at (888) 892-7180.