Best Buy Appliance Return Policy 2023 (Fridges, Cooktops, Microwaves + More)

Best Buy has gained a considerable customer base over time by providing the best electronic deals to its customers. Additionally, Best Buy offers a feasible return policy on nearly all its items as a token of appreciation to its customers.

If you are wondering about Best Buy’s return policy for kitchen appliances, keep reading for more information. Kitchen appliances are among the most commonly purchased electronics.

Best Buy
Best Buy, Image Credit: Best Buy

Best Buy Appliance Return Policy

If you’re curious about Best Buy’s appliance return policy and restocking fee, read on for some exciting information. Best Buy permits customers to return appliances like fridges, cooktops, ovens, and microwaves within 15 days, regardless of their membership status. Moreover, if the product is unopened, Best Buy won’t charge a restocking fee to any customer, whether they’re a standard, Elite, or Elite Plus member.

Does Best Buy Allow Appliance Returns?

Customers can return appliances to Best Buy stores within the designated 15-day period. However, it’s crucial to note that the fridge, cooktop, oven, or microwave should be in a new-like condition and accompanied by proof of purchase.

Valid proof of purchase for returning appliances to Best Buy includes purchase receipts or packing slips, credit cards, or a valid ID photo. It’s also essential to make sure that all accessories are present when returning the appliance to Best Buy, as any missing packaging and accessories will result in a deduction fee.

Can I Return A Damaged Oven To Best Buy?

If a damaged oven occurs during shipping, Best Buy allows customers to return it to their stores and will arrange for a replacement if necessary. However, if the damaged oven was transported and installed at home without the assistance of a qualified Best Buy team, Best Buy may reject the return request.

In the event of an issue with any appliance, it’s important to avoid calling the store directly and instead dial 1-800-304-1259 between 8 a.m. and 9 p.m. CT any day for assistance. It’s worth noting that the same guidelines apply to fridges, microwaves, and cooktops.

Is It Possible To Return A Refrigerator To Best Buy If It Does Not Fit?

If your refrigerator does not fit on your wall, you can return it to Best Buy. However, if you need a replacement with a more oversized refrigerator, you will be responsible for paying the price difference. Conversely, if you need a smaller refrigerator, Best Buy will reimburse the price difference.

All types of refrigerators are eligible for returns and replacements, including

LG 26.2 Cu. French Door – Wi-Fi enabled
Samsung LG Door-in-Door 26.0 Cu.
Dacor- 36” Counter-Depth.

You have the option to uninstall the fridge and return it to Best Buy on your own, or you can request that a qualified Best Buy team uninstall your old refrigerator and install the new one for you.

Best Buy
Best Buy, Image Credit: Best Buy

What If I Return A Damaged Appliance Via Mail, Will Best Buy Accept It?

If you need to return a damaged refrigerator, oven, microwave, or cooktop by mail, Best Buy accepts such returns. However, you must call 1-888-BEST BUY (1-888-237-8289) for specific instructions.

If your damaged appliance qualifies for a return by mail, Best Buy will cover all the shipping fees.

Can I Return A Cooktop With No Receipt To Best Buy?

If you do not have a receipt, Best Buy allows you to return a cooktop to their stores within 15 days of receiving the appliance. However, you must provide an alternative proof of purchase, such as a credit card, that matches your purchase.

If you have lost your purchase receipt for a Thor Kitchen 36″ built-in cooktop, Kitchen Aid 30″ built-in cooktop, or Samsung 30″ cooktop with 4 burners, you can still return it to Best Buy. Best Buy will process your return as long as the details you provide are valid, based on the appliance return policy.

The same guidelines apply to fridges, microwaves, and ovens.

Does Best Buy Accept Open Box Appliance Returns?

You can return an Open Box fridge, oven, microwave, or cooktop to any Best Buy store if it’s in like-new condition. Best Buy offers a range of Open Box appliances, including

Samsung 27.4 Cu. refrigerator
LG 6.9 Cu. freestanding oven
Insignia 1.1 Cu. microwave
Whirlpool 30” gas cooktop

However, Best Buy may reject your return if the open box appliance is damaged or defective due to your handling. Additionally, missing accessories and packaging will result in a deduction fee from Best Buy.

Open Box appliance returns are subject to the 15-day return policy, and you must present proof of purchase when returning the product.

Does Best Buy Charge A Restocking Fee on Appliances?

If you return an unopened fridge, microwave, oven, or cooktop within the stipulated return period, Best Buy will not charge you a restocking fee.

Can I Return An Appliance Purchased As A Gift To Best Buy?

Best Buy accepts returns of purchased appliances and provides store credit for the returned gift’s purchase price if it is returned to a Best Buy store. In the case of returns via mail, the gift buyer will receive credit for all returned appliance gifts, and they will be notified by email.

Does Best Buy Offer Pick Up Services When Returning Appliances?

Certainly, Best Buy provides pickup services to its customers who want to return large appliances like fridges and ovens for a fee determined by the store manager.

However, Best Buy can only arrange for a pickup service if you allow their agents to enter your home as a safety precaution for both you and their delivery partners.

To schedule a pickup service for your large appliance return, you can reach out to Best Buy via their online platforms or visit one of their physical stores.

Read More Articles:
Walmart TV Warranty (Making Claims, Types Of TVs Covered, Damage + Price)

Final Words

All customers, including Standard, Elite, and Elite Plus Members, must return major appliances such as fridges, microwaves, ovens, and cooktops to Best Buy within 15 days, according to the company’s consumer-friendly return and exchange policy.