Damaged Package Amazon In 2023 [What To Do, Refund, How To Report + More]

Amazon ranks among the top destinations for online shopping. If you’ve made a purchase through Amazon, you might be uncertain about how to handle a damaged Amazon package.

This piqued my interest as well, so I conducted some research and discovered the following information!

Amazon, Image Credit: Amazon

What To Do With A Damaged Amazon Package In 2023?

The Amazon A-to-z Guarantee provides protection for damaged parcels and faulty products, allowing you to report any problems with your Amazon order to receive either a replacement or a refund. Often, you’ll be required to return the damaged item to Amazon to prevent double charges; however, Amazon will provide guidance tailored to your particular order.

For a comprehensive understanding of dealing with damaged Amazon packages, including the reporting process and obtaining refunds, continue reading our detailed guide!

What Happens When Your Amazon Package Is Damaged?

With Amazon delivering approximately 400 million packages per month, the responsibility of ensuring secure deliveries falls on the fulfillment and delivery teams.

Despite Amazon’s commitment to exceptional customer service and an impressive fulfillment history, some packages will inevitably sustain damage.

In the event of a damaged Amazon package, you can inform Amazon and examine the available options. Certain items qualify for replacements, while others are eligible only for returns.

Note that items sold by Amazon are distinct from those covered by the A-to-z Guarantee, which safeguards purchases fulfilled by third-party vendors.

Always sign in and review the orders under your account to report any package-related issues and adhere to Amazon’s return policies.

Ultimately, Amazon is dedicated to rectifying situations involving damaged packages. However, the alternatives for returns, replacements, and refunds may differ based on the package’s fulfillment source and the time elapsed since shipment.

Does Amazon Replace Damaged Packages?

Amazon strives to maintain customer satisfaction, which is why they often offer replacements for damaged packages. However, the policy varies based on the specific item and the timing of the damage report.

To ensure eligibility for a replacement or refund, promptly inform Amazon about the damaged package upon receipt, or at the latest, within 30 days in accordance with the Amazon Global Store Return Policy.

Amazon, Image Credit: Amazon

To initiate a replacement for a damaged package, navigate to your Amazon account’s order history and select the prominent yellow button next to each item.

Once you click on the “problem with order” button, Amazon will ask you to identify the issue. This is your opportunity to indicate a damaged or defective item, or you may select another concern if desired.

How To Report A Damaged Amazon Package?

When a damaged Amazon package arrives at your doorstep, it’s advisable to report the issue immediately. Promptly notifying Amazon about the damage allows for quicker resolution, be it a replacement or a return.

Although you can reach out to Amazon to report problems like damaged packages, submitting the report through your Amazon account online is often more convenient and quicker.

Beside each item in your Amazon orders, you’ll find an option to report an issue. By choosing this option, Amazon will display the item’s eligibility for a replacement or refund.

The Amazon A-to-z Guarantee ensures that damaged items fulfilled by third-party sellers qualify for returns, while Amazon may provide a replacement for other items.

Once you verify the item’s eligibility for return, replacement, or refund based on its damaged condition, you can monitor the progress directly within your account.

How To Get A Refund On A Damaged Amazon Package?

Seeking a refund for a damaged Amazon package is reasonable, particularly if the product is rendered unusable.

Amazon showcases return or refund options within your orders, enabling you to follow the steps for a refund or contact the company directly.

If a return or refund is available when reporting a damaged package online, you can submit the necessary information to initiate the refund process.

Amazon typically requires you to return the item using the provided shipping label before issuing a refund. If returning the item is not feasible due to its eligibility, a replacement may be offered.

With an extensive array of items and numerous third-party sellers vying for sales, Amazon must accommodate diverse return policies across various products and sellers.

In most cases, Amazon products are eligible for a refund or replacement when a package is damaged. However, the specifics depend on the fulfillment method and the timing of the damage report.

Amazon, Image Credit: Amazon

Therefore, it’s crucial to always review your Amazon orders and confirm the refund eligibility of your items, ensuring you’re protected if they arrive damaged for any reason.

Also Read: Amazon Fire Tablet Warranty [Important Guide]


As Amazon continues to expand its e-commerce presence, the company remains committed to customer satisfaction, which includes ensuring secure and prompt deliveries.

However, even with the diligent efforts of the majority of Amazon’s fulfillment and delivery personnel, errors can occur, resulting in damaged packages.

If you encounter a damaged Amazon package, you may qualify for a replacement, return, or refund, depending on the item and whether Amazon or a third party fulfilled it. By checking your account’s orders and clicking the “problem with order” button, you can follow the instructions to explore your options.

Amazon will inform you if your item is eligible for a replacement or if you must adhere to the standard return policy.

In some instances, you might be eligible for a refund without returning the item. This depends on factors such as the item itself, its origin, and the cost to Amazon for shipping a replacement.