This article provides information on what to do if an Amazon package fails to arrive. Customers are advised to check the shipping address, review tracking information, and contact Amazon customer service after 48 hours if the package is marked as “delivered” but has not been received. Customers can file an A to Z Guarantee claim if the package has not arrived within 30 days or three days past the estimated delivery date, and they must file the claim within 90 days of the estimated delivery date.
If the package is missing beyond the estimated delivery date, customers may be eligible for a refund from Amazon, provided the package has been missing for three days beyond the estimated delivery date. To request a refund, customers can log in to their Amazon account, navigate to “Your Orders,” select the order in question, choose “Request refund” from the drop-down menu, and provide relevant comments.
Didn’t Receive Amazon Order In 2023
Not Receiving Amazon Orders in 2023. In the event that an Amazon order’s status is marked as “delivered,” but the package has not yet arrived, customers are advised to contact Amazon customer service if 48 hours have passed since the delivery date. However, if the order status is still marked as “shipped,” customers are encouraged to review the tracking details for potential delays.
If you want to know more about filing a claim for a missing package, contacting Amazon for a refund, and other useful tips and information, keep reading this article.
Who Do I Contact If I Never Received My Amazon Package?
If your Amazon package has not arrived after the estimated delivery date, there are a few things you can do to locate it. First, check the shipping address in Your Orders to ensure that it was entered correctly. If the package requires a signature, see if there is a notice of attempted delivery. Additionally, check the delivery location around your home and see if another person has accepted the package on your behalf. In some cases, the package may have been delivered to your local post office.
If you have done all of the above and still cannot find your package, it is recommended that you contact Amazon customer service directly to check its status. To do so, log in to your Amazon account, go to Help > Browse Help Topics > Need More Help > Contact Us. You can speak to a live customer service representative by calling Amazon’s 1-800 number or contact a bot using Amazon’s instant message feature.
Can I File a Claim if my Amazon Package Never Arrived?
Filing an Amazon A to Z Guarantee claim is an option for customers if their package has not arrived or is significantly delayed. To qualify for the A to Z Guarantee claim, customers must fulfill one of the following conditions:
The item has not arrived within 30 days or three days past the estimated delivery date.
The package arrived damaged, defective, or was not what was originally ordered.
The customer returned a package to Amazon but did not receive a refund.
The seller did not provide an address or shipping label for an international return.
The seller overcharged for shipping or customs charges.
If a package has not arrived, customers can file an A to Z claim based on the first criterion mentioned above. However, customers must file the claim within 90 days of the estimated delivery date.
To file a claim, log in to your Amazon account, go to Accounts and Lists > Your Account > Your Orders, select the order in question, and click on File/View Claim. In the first text box, explain the reason for filing the claim and select “Request refund through A to Z Guarantee” in the second box.
What If my Package Status Says “Delivered” But I Never Got It?
In case the package status displays “Delivered,” but the customer hasn’t received their order, Amazon suggests waiting for 48 hours before contacting customer service. This is because sometimes the delivery status may be updated prematurely.
If the 48-hour window has passed and the package is still missing, customers should directly contact Amazon through their customer service page’s instant message option or by calling their 1-800 number. Amazon’s customer service phone number is 1-877-586-3230, and it is recommended that customers contact this number first to speak to a live person.
It’s worth noting that Amazon’s customer service representatives are authorized to offer help that instant message customer service agents can’t, and will therefore be better equipped to locate the missing package.
Will Amazon Refund My Package if it Never Arrived?
Customers may be eligible for a refund from Amazon if their package doesn’t arrive after a significant period of time. To qualify for a refund, the package must be missing for three days beyond the estimated delivery date.
However, if the package is missing within the estimated delivery date, it’s advisable for customers to review their tracking information to locate the package’s current whereabouts.
How Do I Request a Refund if my Amazon Package Never Arrived?
If customers wish to request a refund for a package that never arrived, they can follow these steps:
Log in to their Amazon account and navigate to “Your Orders”.
Locate the specific order and click on the “Problem with your order” option.
Select the appropriate issue from the drop-down menu and choose “Request refund”.
Enter any relevant comments related to the missing package in the text box, and then click on “Submit”.
Typically, Amazon will approve a refund within two days. However, the refund request may take up to a week to process.
Also Read: Fake Amazon Emails 2023 [What To Do, How To Spot Them, Who Sends Them + More]
Final Words
In conclusion, if customers haven’t received their Amazon order, they can seek assistance by contacting Amazon customer service three days after the estimated delivery date has elapsed. Amazon will either make efforts to locate the package or offer a refund to customers.
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