Does Amazon Have A Phone Number To Call? [Other Common FAQs]

Sometimes when shopping on Amazon, customers might face issues with their orders or have questions about a product. In such situations, they might be curious about the ways to get in touch with Amazon’s customer service. Does Amazon have a phone number for customer service? Or are there other ways to contact them? Keep reading to find out.

Does Amazon Have a Phone Number to Call In 2023?

If you need assistance with your Amazon order or have questions about a product, you can reach Amazon’s customer service through their 24/7 phone support. Real customer service representatives are available to speak with customers from 3 am to 10 pm PST, while automatic customer service recordings can be accessed from 11 pm to 2 am.

Amazon, Image Credit: Amazon

Amazon’s customer service phone number is 1-888-280-4331 and is available to customers all around the world.

But if you want to explore other ways to reach out to Amazon’s customer service, keep reading! You can also learn more about how customer service can assist with returns, refunds, and more.

How Can I Contact Amazon Customer Service?

If customers want to directly contact Amazon’s customer service, they can call their 24/7 toll-free number. However, during specific hours, customers can reach a live person, and for other times, they can use pre-recorded help. The only downside is that customers may have to wait for a long time before they can talk to an Amazon representative.

To avoid this, Amazon provides customers with other options to obtain help. One such option is the live chat feature on their customer service page, where customers can communicate with a live customer service agent via instant messaging. However, it’s worth noting that agents may not be authorized to handle certain issues and may recommend that customers call the 1-800 number if the issue is more complex.

Does Amazon Have 24/7 Customer Service?

Amazon offers 24/7 customer service both through their website chat feature as well as their 1-800 number.

However, customers can only reach live customer service agents from 3 am- 10 pm PST.

From 11 pm- 2 am PST, customers may only take advantage of Amazon’s bot customer service, which is programmed both into the website chat feature and through their 1-800 number.

Therefore, if customers have a complex issue that requires a live agent’s assistance, they are recommended to contact Amazon during the mid-morning to early evening, as that is the best time to reach a live agent.

How Can I Get a Refund on Amazon?

Getting a refund on Amazon is a relatively straightforward process that customers can handle without needing to speak to a customer service agent. To request a refund, customers can simply go to the Your Orders page after logging into their account. From there, they need to locate the order that requires a refund and select the “Problem With Order” option. Next, they can select the specific problem from the list provided and click on the “Request Refund” option. If there are any additional comments to add, customers can enter them into the comment box before clicking on “Submit.” It’s important to keep in mind that it may take up to a week for Amazon to review and approve the refund request. However, once the request has been processed, Amazon will send an email to the customer to confirm their decision.

Amazon, Image Credit: Amazon

How Can I Get a Refund from Amazon if I Don’t Have a Delivery?

If you have not received a package you ordered from Amazon, you can still request a refund by following these steps:

Go to the Your Orders page on Amazon, which can be accessed through Accounts & Lists > Your Account > Your Orders.
Locate the order you did not receive and select the “File/View Claim” option.
In the first box, explain why you are making a claim and select the Request Refund Through A-Z Guarantee option in the second box.

If you don’t receive a timely response to your A-Z Guarantee claim, you can contact Amazon’s customer service phone number for more immediate assistance.

Do I Get a Refund if I Cancel Amazon Prime?

Hey there! If you have an Amazon Prime account that you haven’t used and wish to cancel, you can be eligible for a full refund of your account.

Amazon, Image Credit: Amazon

Once you cancel your account, you can expect to receive the refund in 3-5 business days. If you have any questions about cancelling your account or the refund process, feel free to check out our related posts on Amazon’s services, including splitting payments on Amazon, refunding without a return, and Amazon membership refunds.

Also Read: Can You Split Payments On Amazon? [Important Guide]


To sum up, Amazon provides its customers with multiple avenues to contact their customer service team for any queries, concerns, or assistance they may require. With a 24/7 customer service number available globally, customers can speak to a live agent during specific hours or use the bot customer service during off-hours. Additionally, Amazon offers a live chat feature on their website, which allows customers to chat with a live agent during operational hours. Amazon is committed to providing their customers with top-notch service and support, ensuring their shopping experience is as smooth and hassle-free as possible.