How Do I Get A Refund From EventBrite?

If you’re looking to get a refund from Eventbrite or want to learn more about its refund policy and refundable deposits, you’ve come to the right place. Eventbrite is an online platform that manages events and ticketing, allowing users to create, browse, and promote local events. They sell tickets through the Ticket Mobile App of the company, making it easy to buy and manage tickets on the go.

If you’ve purchased tickets from Eventbrite but have had a change of plans and need a refund, this guide will walk you through the process.

What is the Refund Policy of Eventbrite?

Eventbrite’s refund policy is an important consideration when purchasing tickets to an event through the platform. Understanding the company’s policies and your rights can help ensure a smoother and more satisfactory experience overall.

While Eventbrite’s refund policies can be strict, our guide can help you navigate the process and understand when refunds may be available.

Eventbrite Refunds Work

Eventbrite’s refund policy is determined by the event organizers who sell the tickets. The policy is clearly displayed for purchasers to review and agree to. There are four options available for organizers to choose from: 30-day refund, 7-day refund, 1-day refund, and no refunds. The first three options indicate the time period within which you need to request a refund, while the last option indicates that no refunds are available.

However, if an event is canceled or the services provided are not satisfactory, organizers are required to provide refunds. It is important to carefully review the refund policy of the event organizer on Eventbrite before purchasing a ticket.

Does Eventbrite give refunds?

Eventbrite does offer refunds, but the refund policy is set by the event organizers. They can choose from four different types of refund policies: 30-day, 7-day, 1-day, or no refunds. If an event is canceled or the services you paid for were not provided, you are entitled to a refund. However, it’s important to read the refund policy of the event organizers before purchasing a ticket.

How to request a refund for tickets on Eventbrite?

To request a refund on Eventbrite, you have three options: through the company’s website, contacting the organizer, or turning to Eventbrite itself. The third option is reserved for cases when the first two options fail. If the event organizer is unresponsive, Eventbrite will refund you for the canceled event, and the funds will be taken directly from the seller by the company. It’s worth noting that refunds are not guaranteed in all cases on Eventbrite.

Eventbrite ticket refund through Website

If you need a refund for an Eventbrite ticket, you can easily request one through the company’s website. Here are the steps you need to follow:

1. Log in to your Eventbrite account on
2. Go to the “Tickets” section.
3. Select the ticket that you want to request a refund for.
4. Click on the “I Want a Refund” tab.
5. Provide your payment details.
6. Type in the reason why you want a refund.

After submitting your request, you should receive a response from the event organizer within a week. It’s important to note that refunds are not guaranteed and are subject to the event organizer’s refund policy. In some cases, Eventbrite may suggest that the seller set up automatic refunds for their event. If this is the case, your refund will be automatically credited to your account.

Refund on Eventbrite by contacting the Organizer

If the event organizer has a no-refund policy, but the event is canceled, you can still request a refund. To do so, follow these steps:

Log in to your Eventbrite account.
Select the Ticket section.
Choose the ticket for the canceled event.
Click on Contact the Organizer.
Select “Question About My Ticket” as the reason for inquiry.
Explain your refund request in the message box.
Submit your request.

The seller of the tickets will contact you within a week. Note that you may receive credits instead of money for a future event.

How can I request a refund from Eventbrite directly?

If you need to request a refund from Eventbrite and have not received a response, you can contact them directly. Here are the contact numbers for different countries:

United States: 1-(877)-620-9578
United Kingdom: 44-(800)-652-4595

To send an email to Eventbrite, follow these steps:

Visit the Eventbrite website and go to the Contact Support page.
Select “I’m Going to an Event.”
Choose the “Refunds” option.
Select “Duplicate or Pending Charges.”
Tap on “I Still Need Help” at the bottom of your window screen.
Fill out the online form and send the email.

Note that it may not be easy to contact Eventbrite for a refund, as there is no email address provided for sending refund requests. The support window may direct you to the Ticket section or Contact the Organizer options, even though the company has promised to provide assistance if these options do not work.