How Do I Get A Refund From Nintendo Eshop?
They are unable to provide refunds or exchanges for mistaken purchases. Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making purchases. They also encourage you to visit nintendo.com for information about the games available for systems.
Does The Nintendo eShop Have A Refund Policy?
Can I get a refund from the Nintendo Switch eShop? Officially, Nintendo state that there will be no refunds from the eShop on their website. They state that if you have mistakenly purchased a game or purchased a wrong game there will be no refunds. Below is what their refund policy states.
How to refund a game on Nintendo Switch
Unfortunately, Nintendo doesn’t allow you to refund digital games that you haven’t pre-ordered, even if you purchased the game or DLC by mistake. Nintendo’s official policy is that you need to be more careful and should read online reviews ahead of buying something.
How to Apply for Nintendo eShop Refund
Now there are certain things that you need to keep in your mind before contacting Nintendo support for a refund.
Your Nintendo eShop purchase should be within 48 hours.
Be polite and patient with the customer support officer.
Explain to them the situation as they will surely refund if the reasons seem to be legit.
Now for the legit reason, I mean that if you really purchased the game accidentally or don’t like it then make sure you call for a refund immediately without playing too much.
They may reject your refund request if you have played the game for more than 15 to 20 hours.
Requesting a Return or Exchange
To return an item for a refund or exchange, please send the item in its original packaging. Please send the package via a registered or insured shipping method as Nintendo will not be responsible for lost or misdirected packages.
Nintendo of America Inc.
Attn: CS Returns
5001 150th Ave NE
Redmond, WA 98052
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