How Do I Get A Refund From Norwegian Cruise?
To offer their guests even more flexibility for future vacation planning, some who hold outstanding previously issued Future Cruise Credits (FCC) may now submit a request to convert their FCC to a monetary refund. Guests who elect to request their FCC for a monetary refund will receive the original cruise fare paid back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile.
Cruise Cancelled by Norwegian
If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit (“FCC”). This policy also applies if you already cancelled the same cruise within 60 days prior to the scheduled sailing date.
Cancellation Fees on Cruise Fares, Air Add-Ons, Land Packages and Other Add-On Charges
Cancellation fees for cruise, will follow the schedule above and apply to all guests on the reservation. Cancellation fee charges will apply even if the reservation is not cancelled in full. Cancellations must be telephoned to their Reservations Department by your travel agent. Depending on when the cruise is cancelled, cancellation charges will be assessed as stated on the Cancellation Fee Timetable .
How do I get a refund from Norwegian Cruise Line?
Any guest wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at: https://www.ncl.com/case-submission.
How long does it take to get a refund from Norwegian cruise?
Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks.
Can I get my cruise credit refunded?
In almost all cases, the answer is no. Future Cruise Credits are “use them or lose them”, and once you opt for a FCC, it cannot be refunded for cash. Some cruise lines have been flexible with this policy, but your mileage may vary.
How do I cancel my NCL reservation?
Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is cancelled, cancellation charges will be assessed as stated on the Cancellation Fee Timetable . NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights.
How do I complain to Norwegian Cruise Line?
Norwegian Cruise Line Complaint Department—How To File a Complaint. If you want to alert the company of an unpleasant experience you’ve had on your cruise, you can call the customer service number at 00800-0310-21-21 or submit your complaint using the post-cruise feedback form.