How Do I Get A Refund From Rover?
Depending on the sitter’s cancellation policy, you may receive a full or partial refund. Refunds will be issued back to the original form of payment within 5 -10 business days from the date you or the sitter canceled the request.
Note: Refunds may take longer depending on your bank’s processing times.
How do I speak to someone at Rover?
If you need help or have questions, please give Rover Support a call at 888-453-7889. Please enter a valid email address.
What happens if a Rover person doesn’t pay?
RoverRoverRover connects pet parents with a nationwide network of dog lovers who can’t wait to watch their dog. Search for nearby dog sitters, day care providers, and dog walkers who’ll help care for your peta ”at their place or yours.What is Rover?“ Help Center charges the customer’s credit card as soon as the stay is booked and confirmed. It’s part of the process from the owner’s side. So non-payment is not an issue.
What happens if a sitter cancels on Rover?
You will be refunded in full. If your sitter or dog walker is for whatever reason unable to watch or walk your dog and initiates a cancellation, you’ll see a full refund to your account.
Does Rover take the payment right away?
Your card is charged at the time of booking, similar to reserving a flight. You will see an authorization charge for the transaction, but this will drop off within 3 to 5 business days. Processing times may vary depending on your bank.
How long does it take to get a refund from Rover?
you can expect to receive the refunded amount within 1 – 3 business days from the date of the cancellation request.
Can I take a client off Rover?
Don’t do it. You would be violating Rover’s Terms of Service.
What happens if I cancel a booking on Rover as a sitter?
You’ll receive a full refund if you cancel by 12:00 p.m. three days before the booking begins. If you cancel later than 12:00 p.m. three days before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.
What happens if I decline a Rover request?
You’ll never be penalized for declining requests that aren’t compatible with your preferences and calendar availability. Any request you archive from your inbox means that you’ve declined it. Unbooked requests that remain in your inbox may affect your profile visibility for the dates the client requested.
What happens if a rover sitter doesn’t show up?
Tomorrow if she does not show up as agreed to, contact rover (Call 888-453-7889 & they can help over the phone). Let them know you need them to transfer the booking to another sitter. They will help reach out to sitters or if time permits you can do so.A
Do I get paid if client cancels Rover?
Your client will receive a full refund if they cancel before the booking begins. If your client cancels after the booking begins, they’ll receive a 50% refund for the first 7 days of the booking, and a 100% refund for any days after that.
Do I have to pay through Rover?
Important information. Booking and paying through Rover is required per our Terms of Service. Never pay your sitter or dog walker by cash or check this can expose you to fraud and makes your bookings ineligible for the Rover Guarantee and 24/7 support.
Why does Rover take so long to pay?
It’s only a 72-hour hold for your first payment, then it’s 48 hours. The reason is to allow time to settle any complaints or issues regarding the stay. If you set it up for Paypal, you can set up an auto-payment so that your money is automatically sent to Paypal.
What happens if I decline a booking on Rover?
It will archive the message (move the message from your pending inbox to archived inbox). Once you archive, owners will see a message from Rover indicating the request has been declined. Don’t worry we’ll never share the archive reason you select with owners (that’s why it’s important to send them a personal message!)
How does refund work on Rover?
You’ll receive a full refund if you cancel by 12:00 p.m. the day before the booking begins. If you cancel later than 12:00 p.m. one day before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.
What happens when Rover sitter cancels?
Don’t worry we’ve got your back. You will be refunded in full. If your sitter or dog walker is for whatever reason unable to watch or walk your dog and initiates a cancellation, you’ll see a full refund to your account. You’re covered by reservation protection.