How Do I Get A Refund From Securus?

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How Do I Get A Refund From Securus?

To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

How do I talk to customer service at Securus?

MAIN SUPPORT LINE
24×7 365 days a year
Calling from mobile device
972-734-1111

Calling using landline phone/international
1-800-844-6591

Securus Video Connect® Information
1-877-578-3658

By Mail
GENERAL CORRESPONDENCE
Securus Contact Center
PO Box 1109
Dallas, Texas 75001

CHECK PAYMENTS
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757

How can I get my money back from Securus?

Refunds: Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

How do I cancel my Securus account?

Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591.

How do I connect my phone to Securus?

– Go to your AdvanceConnect account on the Securus app on your smartphone and select ‘Inbound Connect’ – Add your loved one as a contact. – When you start a connection, your loved one will receive a real time notification on their personal tablet. – Get Connected!

How do I add money to my Securus account?

– Credit / Debit Card Online or By Phone. Payment types accepted Online or By Phone. – Western Union. Cash. Credit/Debit Card. … – MoneyGram. Go to a MoneyGram location and complete the Express Blue Form (see example below) with the following information:

How do I close my Securus video account?

Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591.

How do I get a refund from Securus video Visitation?

How do I get a refund on Securus technology? Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. 2. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount.

What is Securus customer service number?

Calling using landline phone/international
1-800-844-6591

Can I put money on someone else’s Securus account?

You can fund a Securus Debit account without having your own calling account. The maximum funding amount is $50.00 per transaction. You have 24/7/365 access to fund an incarcerated individual’s Debit account on our website or by contacting us via phone.

How do I check my Securus account?

AdvanceConnect account holders can go to www.securustech.net or call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts. Account statements are available for download at www.securustech.net for up to 90 days.

What can an inmate do with a Securus debit account?

A Securus® Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. This is NOT a commissary account. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions.

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