How Do I Get A Refund From Stockx?

by

How Do I Get A Refund From Stockx?

For Buyers, they are unable to offer refunds or credits should the price of your item decline after purchase. For Sellers, we are unable to cancel orders if the price of your item increases after your sale. We maintain this policy to support the integrity of the marketplace.

StockX is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a Bid and an Ask are matched, an order is created and we are unable to offer returns, exchanges, or swaps. You can always resell the item on our platform if you no longer wish to keep it.

How long does it take to get your money back from StockX?

1-5 business days

How do I contact StockX customer service?

You must be logged in to your StockX account and once signed in, you can initiate the chatbot by clicking the chat icon in the bottom left-hand corner of the screen to open a chat window. From here, you will be able to ask specific questions or enter the issue you’re having.

Why would StockX refund my money?

If StockX is unable to match you with a new Seller as a result of your purchase failing verification, you will be refunded your full purchase price.M

What does it mean when my order is refunded?

When you refund an order, you send payment back to the customer. You can refund an entire order or only part of an order. You can also refund an order without creating a return, but you can’t create a return after a refund has been issued. In some circumstances, you can cancel an order and issue a refund.

Do you get charged for Cancelling a bid on StockX?

However, your option to cancel the bid goes away once your bid’s status turns into “Pending.” That means that your bid has been accepted and that the seller is about to send the item to StockX for verification. At this point, you will have been charged for the purchase (Remember: A bid is a commitment to buy).

How much is the cancellation fee for StockX?

Failure to complete a sale may result in a penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.

How long does it take for StockX to refund money?

Transactions on StockX are generally resolved within 7-12 days.

Does StockX refund if Seller doesn’t ship?

In the case of an unreasonable amount of time passing in between a Buyer purchasing an item and failing to get shipping confirmation generally after five days StockX will take steps to place you with another Seller at no additional cost or, if we are unable to, refund your purchase price.

How do I cancel my StockX order and get a refund?

– Email: support@stockx.com. – Phone: (313) 343-1228. – Putting in too many requests for cancellations or refunds may result in your account getting suspended or banned.

Can you cancel StockX order after buying?

Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.

Does StockX refund money?

For Buyers, we are unable to offer refunds or credits should the price of your item decline after purchase. For Sellers, we are unable to cancel orders if the price of your item increases after your sale. We maintain this policy to support the integrity of the marketplace.

Why is StockX taking so long?

As such, the StockX shipping time frame for Buyers takes into account the time it takes for the Seller to ship the item to us, and the time we spend verifying the item at our facilities. This is to ensure that every item that gets into the hands of a Buyer is one they’ll be confident displaying or wearing.

Can you cancel a winning Bid on StockX?

Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.

Latest posts by Janka Bush (see all)