Is Amazon Better Than eBay? [Cheaper, Shipping, More Trustworthy Website + More]

Amazon and eBay were both established in the mid-1990s, with eBay opening for business in 1995 and Amazon two years later in 1997. Both platforms have remained widely popular and are currently the world’s leading e-commerce sites.

Despite their shared success, there is an ongoing debate over which platform is superior. While many consumers believe Amazon to be the superior choice, is this truly the case? To learn more about the comparison between these two online stores, continue reading.

Amazon, Image Credit: Amazon

Is Amazon Better than eBay In 2023?

Amazon and eBay both have their own strengths. Amazon is renowned for its superior customer experience, offering benefits such as Prime shipping and an extensive range of products. In contrast, eBay is often considered more favorable for independent sellers due to lower membership fees and less restrictive seller account policies.

To explore the differences between Amazon and eBay further, including comparisons of their pricing, shipping, customer service, seller accounts, and other categories, continue reading this article.

Is Amazon Cheaper than eBay?

The price comparisons between Amazon and eBay vary based on the region and the products customers are searching for.

eBay is a great platform for those searching for deals on used, handmade, antique, or vintage products as they are widely available on the website.

In contrast, Amazon is often a better option for brand new products, particularly electronics, books, and other expensive items that may have higher prices in other stores.

Does Amazon Have Better Shipping than eBay?

Amazon’s shipping service is faster and more reliable than eBay’s, largely thanks to their Amazon Prime subscription service. Despite the higher cost, Amazon Prime subscribers can receive packages as soon as the same day.

In contrast, eBay packages can take several weeks to arrive. Unlike Amazon, eBay does not offer Fulfilled by Amazon (FBA) services, which can make fulfilling orders more time-consuming and lead to delayed shipping times.

Overall, while eBay may have lower shipping costs, Amazon’s approach to shipping and order fulfillment is typically faster and more dependable, making it a more attractive option. The convenience of Amazon Prime membership often outweighs the higher cost of shipping, making it a preferred choice for many shoppers.

Amazon, Image Credit: Amazon

Is Amazon More Trustworthy than eBay?

In recent years, eBay has struggled with scammers on its platform, leading to numerous instances of fraud and customers losing money. As a result, many shoppers remain cautious about buying from eBay.

In contrast, Amazon has a more rigorous approach to detecting scammers. Amazon frequently suspends sellers who violate their rules and regulations, which has helped to eliminate many fraudulent sellers from its platform. As a result, customers often feel more secure purchasing from Amazon, as counterfeit situations are typically addressed promptly, minimizing risk for shoppers.

It is worth noting, however, that while Amazon is generally more trusted than eBay, eBay does offer protection for customers who have been scammed.

Is Amazon Better for Sellers than eBay?

Amazon is better for sellers whose business requires a fixed-price business model. Amazon sellers will list their products at a specific price, and receive that payment in full when a customer makes a purchase.

However, eBay lists products at auction, meaning sellers may not always receive the price for an item that they wished for.

As well, when sellers choose to use the fixed price model for eBay, they will only receive a certain percentage of sales. Therefore, they have to sell at much higher prices in order to break even.

For larger businesses that benefit from the stability of a fixed-price model, Amazon is the superior choice. However, small businesses that specialize in handmade, vintage, or artisanal products may find more success on eBay’s platform.

It is worth noting that Amazon imposes restrictions on certain product categories, which can make it more challenging for companies operating within those niches to sell. In contrast, eBay only restricts certain products, allowing for more selling opportunities within specific categories.

Is Amazon’s Customer Service Better than eBay?

Previous customers of eBay and Amazon have reported issues with the customer service provided by both platforms. eBay has struggled with resolving issues related to payments and feedback, while Amazon’s customer service often fails to respond to emails and messages or is unable to resolve issues as promised by the website.

Overall, both customer service models have their flaws. However, Amazon provides more channels for customers to seek help, whereas finding assistance on eBay can be more challenging.

Does Amazon Have Better Product Selection than eBay?

Amazon and eBay offer distinct product selections, which means that one platform may have more suitable options depending on the type of items customers are looking for.

For customers interested in vintage, antique, handmade, artisanal, or used items, eBay provides a broader selection of these product types. On the other hand, Amazon has a superior range of new and refurbished items, such as cell phones, computers, mattresses, and other high-end products.

As such, customers will find better product options on either website, depending on the specific niche they are searching for products within.

Is Amazon Better for Small Businesses than eBay?

Both Amazon and eBay can benefit small businesses, depending on the seller’s needs.

For small businesses that sell a limited number of products per month, such as handmade goods, antiques, and collectibles, eBay is an excellent platform. However, for businesses that require more consistent sales, Amazon’s pricing policies are better suited to fixed prices.

Amazon, Image Credit: Amazon

Furthermore, Amazon’s fulfillment process is designed for quick shipping, which can reduce the workload for small businesses when fulfilling orders for their customers.

To learn more about Amazon, you can explore our related articles on topics such as whether Amazon is an ethical company if Amazon is safe for shopping, and why Amazon’s shipping may be slow.

Also Read: Renting Movies On Amazon Prime


Amazon is typically viewed as the superior platform for delivering exceptional customer experiences and for businesses that require consistent sales and profits.

Conversely, eBay is generally perceived as more advantageous for small, niche businesses due to its lower membership fees. As such, both platforms offer unique benefits and are equally beneficial for different reasons.