Lowe’s Paint Return Policy 2023 [Opened Can, Tinted, Not Used, No Receipt, Time Frames + More]

As of 2023, Lowe’s has a generous paint return policy in place. Customers who are not satisfied with their paint purchase can return the product within 90 days of the purchase date.

To be eligible for a return, the paint must be in its original condition and packaging, with the receipt or proof of purchase. If the paint has been opened, used, or tinted, it may still be eligible for a return, but a restocking fee may be applied.

If the paint was purchased online, it can be returned in-store or shipped back to Lowe’s. However, customers who opt to ship the paint back to Lowe’s are responsible for the shipping costs.

Lowe’s, Image Credit: Lowe’s

It is important to note that Lowe’s paint return policy may vary based on location or special circumstances. Therefore, customers should always check with their local store or contact Lowe’s customer service for more information.

Lowe’s Paint Return Policy In 2023

As of 2023, Lowe’s has a paint return policy that allows customers to return their paint within 30 days of purchase with a valid proof of purchase, such as a receipt. Furthermore, customers can benefit from the Lowe’s Paint Colour Guarantee, which permits them to exchange or refund their paint if they return it in its original container.

For further details regarding Lowe’s paint return policy, including the paint types that are eligible for returns, the procedures for returning paint, and the necessary requirements for returning paint, please continue reading.

Does Lowe’s Take Paint Returns?

Lowe’s does accept returns on paint, which makes it a preferred choice for purchasing paint. As per Lowe’s return policy, liquid paint falls under the category of return exceptions, and customers are required to return it within 30 days of purchase.

Additionally, Lowe’s offers customers the flexibility to return or exchange their paint, even if it has been partially used.

What Is Lowe’s Paint Color Guarantee?

Lowe’s Paint Color Guarantee allows customers to return most types of paint to Lowe’s stores for a refund or replacement within 30 days of purchase, provided they have a valid receipt. This guarantee applies to interior and exterior liquid paint, as well as stain and resurfacing paint. However, customers must bring the paint back to Lowe’s in its original container to be eligible for a refund or exchange.

Lowe’s, Image Credit: Lowe’s

Under the Lowe’s paint guarantee, if customers wish to exchange their paint, they will receive a comparable color as per Lowe’s return policy. However, there are some exceptions to this guarantee, such as application errors or surfaces not being appropriately prepared.

It is important to note that the Lowe’s paint color guarantee cannot be used for paint color samples, non-stock products, or tinted items. Moreover, Lowe’s reserves the right to refuse any paint return or exchange if it suspects fraudulent behavior.

How Do I Return Paint To Lowe’s?

Returning paint to Lowe’s is a straightforward process, and customers have two options: returning it in-store or by mail if purchased online. To initiate a return, customers will require their original payment method, photographic ID, and the receipt.

Returning Paint To A Lowe’s Store:
To return paint to a Lowe’s store, customers can bring the paint in its original container to the nearest Lowe’s location, where customer service employees will assist them with the return process. Customers will need to provide their proof of purchase and ID to the employee, who will exchange the paint or refund it based on the customer’s preference.

Returning Paint To Lowe’s Via Mail:
If customers purchased the paint online, they can either return it to their local Lowe’s store or mail it back. To return paint online, customers can log in to their Lowe’s account or start a return process using the online returns link. They must then prepare the paint for shipping, ensuring that it is in the original container with all necessary components.

Afterward, customers can print the two return labels, one for the inside of the package and one for the outside. They can then deliver the Lowe’s return parcel to a carrier or carrier location, and the Lowe’s return website will assist customers in locating nearby carriers.

Can I Return Opened Paint To Lowe’s?

Yes, it is possible to return opened paint to Lowe’s within 30 days of purchase with a valid receipt, thanks to Lowe’s paint guarantee. Customers can return opened paint that is defective, the wrong color, or the wrong type of paint for a refund or exchange.

However, the opened paint must be in its original container to be eligible for a return or replacement.

Can I Return Tinted Paint To Lowe’s?

As per Lowe’s paint color guarantee, the company cannot accept returns on tinted paint, regardless of whether it has been made lighter or darker. However, some customers have reported that certain Lowe’s stores may accept returns of tinted paint at the discretion of the manager.

If customers need to return tinted Lowe’s paint, they must provide the receipt (or an alternative proof of payment), original container, original payment method, and a government-issued ID.

How Long Do I Have To Return Paint To Lowe’s?

Customers have 30 days after purchase to request a return or exchange for paint at Lowe’s, as paint is considered a return exception at the hardware retailer.

Can I Return Paint To Lowe’s Without A Receipt?

Customers can still return their paint to Lowe’s even if they do not have a receipt. They can use their original credit card, phone number, checking account number, or MyLowe’s card as proof of purchase.

If customers do not have a receipt, Lowe’s may offer them store credit for the current selling price of the paint at the manager’s discretion. However, if customers do not have any proof of purchase, they will need to provide a valid form of ID.

It is important to note that Lowe’s reserves the right to refuse or limit returns without proof of purchase.

Lowe’s, Image Credit: Lowe’s

How Will I Receive My Refund After Returning Paint At Lowe’s?

After returning paint at Lowe’s, customers will typically receive their refund through the same method as their original payment. If the paint was purchased with a credit card, Lowe’s will issue the refund through the same credit card.

Also Read: Does Lowe’s Giveaway Free Pallets In 2023? [Your Useful Guide]


In conclusion, Lowe’s has a customer-friendly paint return policy, allowing returns or exchanges up to 30 days after the initial purchase date, as per its paint color guarantee.

To be eligible for a refund or exchange on paint at Lowe’s, customers must provide a valid proof of purchase, a form of ID, and return the paint in its original container. Additionally, customers can return paint to Lowe’s either in-store or by mail if they purchase the product online.