Walmart Customer Value Associate Job [Important Guide]

Have you been contemplating a fresh start in your career and considering the role of a Walmart Customer Value Associate? If you’re someone who thrives on providing top-notch customer service and creating a delightful shopping experience for customers, then this opportunity might just be the perfect fit for you!

Of course, before you jump in and accept the job, you may have some questions about what the position entails. Not to worry, we’ve got you covered! Keep reading to discover everything you need to know about the eligibility requirements, responsibilities, and perks that come with being a Walmart Customer Value Associate.

Walmart, Image Credit: Walmart

Walmart Customer Value Associate Job In 2023

Looking to work for Walmart in 2023? If you’re interested in being a Walmart Customer Value Associate, you’ll be tasked with handling some essential behind-the-scenes functions within the store. This will include using handheld terminals to make price changes, stock products, fulfill automated orders, and perform product audits.

When you’re out on the sales floor, you’ll also need to offer top-notch customer service and help shoppers locate items, as well as assist in resolving any issues that may arise. So, if you’re tech-savvy and have a natural flair for customer service, keep reading to learn more about what this exciting job opportunity has in store for you!

What Is A Walmart Customer Value Associate (CVA)?

Are you curious about what exactly a Walmart Customer Value Associate (CVA) does? Essentially, the job functions are quite similar to those of a general merchandiser – you’ll be stocking and auditing merchandise, for example.

However, at Walmart, the CVA role primarily focuses on essential back-end functions such as managing pricing and inventory. When you’re on the sales floor, your main job will be to assist customers with finding what they need, scanning barcodes, and offering helpful advice.

It’s also crucial that you interact with customers in a friendly and approachable manner while upholding Walmart’s commitment to delivering top-notch customer service. So, if you’re someone who enjoys helping others and has a keen eye for detail, this could be the perfect role for you!

What Are The Skills Necessary For Walmart’s Customer Value Associate Role?

If you’re interested in becoming a Walmart Customer Value Associate, there are a few key skills and requirements you’ll need to have. First and foremost, you’ll need to be at least 16 years old, have a high school diploma or equivalent, and hold a valid driver’s license.

As a Customer Value Associate, you’ll be interacting with people in a variety of different ways, so excellent communication skills and the ability to provide solutions to customers without delay are a must. It’s also essential to have strong interpersonal skills, such as empathy, active listening, good organizational abilities, and the ability to handle conflicts calmly and professionally.

While prior retail experience is a plus, Walmart provides training to help you succeed in the role. Applicants will also be tested on basic mathematics, reading, and writing skills before receiving a job offer.

Since you’ll be using handheld scanners and other electronic devices in the job, a basic understanding of technology and troubleshooting skills will be beneficial. Physical demands include being able to stand for up to eight hours a day, walk long distances, lift up to 40 pounds, stoop, lift products, climb ladders, work in noisy, fast-paced environments, and pay close attention to detail while being able to react quickly.

Walmart is committed to promoting a diverse workplace, and as such, individuals with disabilities are welcome to apply for the Customer Value Associate role. Reasonable accommodations will be made to ensure that disabled associates can safely perform the essential job functions.

For more information about this role and other job opportunities at Walmart, be sure to check out their website’s careers page!

Walmart, Image Credit: Walmart

How Do I Become A Walmart Customer Value Associate?

If you’re interested in becoming a Walmart Customer Value Associate, there are plenty of opportunities available to you. You can apply for a position either by visiting the Walmart Careers website or by stopping by your local Walmart store.

Walmart offers both part-time and full-time positions, so you can choose the option that best fits your schedule and availability. Additionally, Walmart provides opportunities for students, military veterans, and anyone looking for a fulfilling job.

So, if you’re interested in becoming a Walmart Customer Value Associate and joining a team that’s dedicated to providing excellent customer service, be sure to check out the Walmart Careers website or visit your local store to learn more about available positions and start the application process!

What’s The Job Application Process Like At Walmart?

If you’re interested in applying for a job at Walmart, the process is relatively straightforward. You can either complete an online application or visit your local store to apply in person.

To apply online, start by clicking on the “Search for Jobs” button at the top of the Walmart Careers website. From there, you can use the search function to find the specific job role you’re interested in and the location where you’d like to work.

When you select the Customer Value Associate position, you’ll be presented with a job description and the qualifications required for the role. If you’re interested in applying, simply click the “Apply” button and choose to either auto-fill your application with your resume, apply manually, use a previous application, or log in to LinkedIn.

After submitting your application, it will go through a review process that includes background checks and drug screening. Once hiring managers have finished reviewing applications, they will contact qualified applicants to schedule an interview.

So, if you’re ready to take the first step towards becoming a Walmart Customer Value Associate, head over to their Careers website to begin the application process today!

What Questions May I Be Asked In My Walmart Customer Value Associate Interview?

If you’re preparing for an interview for the Walmart Customer Value Associate role, it’s essential to be ready for questions that relate to both customer service and warehouse operations. Here are a few examples of the types of questions you might be asked:

How would you handle a situation where a customer is placed on hold for an extended period while waiting for assistance?
In your opinion, what constitutes excellent customer service?
Can you describe a past experience where you dealt with a demanding customer? How did you handle the situation, and is there anything you would do differently in hindsight?
How would you handle a customer inquiry that you were unable to resolve?
What are your strengths when it comes to customer service, and how have you developed those skills over time?

As for pay, Walmart Customer Value Associates can expect to earn an average hourly wage of $14, with rates ranging from $12 to $16 per hour depending on experience and skill level. Generally, lower hourly wages come with more training and less responsibility, while higher wages may come with more responsibility and less training.

Walmart NYC
Walmart NYC, Photo Credit: Elizabeth Wright

What Is The Dress Code For Walmart Customer Value Associates?

At Walmart, employees are expected to dress appropriately for their job duties, and this includes Customer Value Associates.

Since this role involves both sales floor and warehouse work, the dress code for Customer Value Associates is slightly different from other positions within the company.

As part of Walmart’s casual work environment, Customer Value Associates are allowed to wear casual clothing such as dark pants or blue jeans without holes, and solid-colored shirts. Additionally, they are provided with a Walmart vest to wear while on the job.

However, it’s important for Customer Value Associates to consider their clothing choices carefully, as they will be working with machinery in the warehouse, and loose-fitting clothing should be avoided. Furthermore, closed-toe shoes with a steel toe are recommended for safety reasons.

If you’re interested in learning more about Walmart, be sure to check out our other posts on topics such as whether Walmart is a good place to work, Walmart orientation, and Walmart service desk closing times.

Also Read: Does Walmart Take Used Oil & Used Oil Filters In 2023?


In conclusion, the role of a Walmart Customer Value Associate is multifaceted, combining customer service with back-end warehouse functions.

To excel in this position, individuals must possess a keen eye for detail, be adept at problem-solving and conflict resolution, and have a good understanding of technology.

If you possess these skills and enjoy working in a fast-paced, customer-focused environment, then the job of a Walmart Customer Value Associate could be the perfect fit for you!